Frequently Asked Questions

Booking
Software & Simulators
Facility Entry
e-Gift Cards
During Your Session
Location & Policies

Booking

  • Rates vary by location, day, time, and bay type. Choose your location to see current pricing and offers in alba. Pricing is per bay, not per person, and up to four players may share a bay.

  • Yes! Last-minute bookings are absolutely welcomed, provided there is an open slot on the schedule.

  • Bookings may be changed or cancelled in alba at least 24 hours before the scheduled start time. Within 24 hours, bookings are non-refundable and cannot be rescheduled. Please review the Policies page for full details.

  • Yes, if the bay is still available. Open alba and make an additional booking before your current time ends. Please do not remain beyond your paid booking without a confirmed extension.

  • Yes. Cancellations made in alba at least 24 hours before the scheduled start time are returned as account credit. Bookings cancelled within 24 hours are non-refundable. Please review the Policies page for full details.

  • Choose your Orby location, select BOOK NOW, then create or sign in to your alba account. Choose your date, time, and bay, complete payment, and check your email or text for confirmation and facility-entry instructions.

  • You can book any time within 7 days prior to your desired date.

  • When entering your credit card details, make sure to fill out the postal code field located just to the right of the CVV code

  • No. Once you reserve a session, your name and details will never appear on any publicly viewable schedule.

  • Absolutely. Your payment info goes directly to Adyen, our third-party payment processor. It never passes through or touches our web servers. Adyen is a trusted, global Level 1 PCI Service Provider used by thousands of online businesses.

  • Our rates are per bay. You can bring up to 4 people per bay at no extra charge!

  • You can book for as little as 15 minutes. Heading to a golf course with no driving range? Stop by Orby Golf for a quick 15-minute warm-up to sharpen your short game.

  • The booking calendar does not update in real-time and requires a manual refresh. On a mobile device, simply pull down to refresh the screen. On a desktop, click refresh or press F5.

  • We accept Visa, Mastercard, and American Express. Payment is processed securely at the time of booking.

  • Yes! Kids are always welcome at Orby Golf.

  • Please click on "Offers" at the top of each location's booking page to view our available options.

  • We are unable to change email addresses on existing accounts at this time. If you need to use a different email, please create a new account.

Software & Simulators

  • Yes! The Bravo Simulator features over 300 real-world courses! All courses are included at no extra charge.

  • The simulator includes clear on-screen guidance to help you get started. If you need assistance during your session, contact Orby support at info@orbygolf.ca or 647-265-8995.

  • The simulator provides instant swing replay during your session. Saving or downloading videos for later viewing is not currently supported.

  • If the sensor misses a shot, check these 2 common solutions,

    1. Improper Ball Placement: The ball must be placed within the designated hitting zone. Use the reference picture located directly above the cabinet as a guide. If all settings are correct and it still fails to read, try restarting the computer or call our support line.

    2. Multiple Balls: Only one unmarked white ball is allowed in the hitting zone at a time. If there are multiple balls, please remove all except for one.

    3. System Error: If all settings and placements are correct but the sensor still fails to read, try restarting the computer or contact our support line.

  • The projector may simply be in sleep mode. Move the mouse and wait a few seconds. When the projector light changes from red to blue, it is waking up and the screen should turn on shortly. Red = sleep; blue = starting.

Facility Entry

  • Entry is keyless. Your booking confirmation from alba will include a facility entry link by email or text. Open the link when you arrive and follow the instructions to unlock the door. Access is available around your booking time.

  • Confirm that you are at the correct location and within your access window, then reopen the link and try again after 10 seconds. If it still does not work, call 647-265-8995 for support.

  • Free Wi-Fi is available at the facility. Connect near the entrance, then open the facility entry link from your alba booking confirmation email or text. The network details are posted at the entrance.

  • Please contact info@orbygolf.ca or call 647-265-8995 with the location, bay, booking time, and a description of the item. Do not enter the facility outside an active booking.

  • Yes, you may leave and re-enter during your active booking. Take your phone with you and keep your alba facility entry link accessible so you do not get locked out.

e-Gift Cards

  • Online gift-card sales are not currently available through the new Orby booking system. For updates or questions about an existing card, contact info@orbygolf.ca.

  • Please contact info@orbygolf.ca before booking so our team can confirm whether and how your existing gift card can be used.

During Your Session

  • No, we do not provide or rent golf clubs. All players must bring their own clubs.

  • We supply premium range balls and rubber tees in 3 different heights for your convenience. You are welcome to bring your own golf balls, but please ensure they have no Sharpie/marker marks, as these permanently stain and degrade the projector screens.

  • You can adjust the tee box settings inside the game menu before starting your round.

  • Yes! However, left-handed players must select the "Left" option in the settings to ensure the sensors track correctly.

  • If you want to clear a previous user's settings, simply click exit button and restart the program.

  • We apologize for the inconvenience. While we regularly replenish every bay, golf balls and tees are occasionally moved around by previous guests. Please feel free to borrow a few from an adjacent empty bay, or use your own unmarked white balls.

Location & Policies

  • Light food and non-alcoholic beverages are permitted. Alcohol is strictly prohibited at all locations. Please be considerate of the next golfer and keep the bay clean.

  • No. To protect guests with allergies and maintain cleanliness, pets are not allowed inside Orby Golf facilities. Service animals are permitted as required by law.

  • Yes, clean golf shoes are permitted. Please ensure they are free of dirt and mud so they don't ruin the turf. Metal/iron cleats are strictly banned.

  • Any items found by our staff are placed in the designated storage area at the back of each facility. If you believe you lost an item, contact us with your planned arrival time, and we will remotely unlock the door so you can check.

  • Our facilities are open 24 hours a day, 365 days a year.

  • Technical and customer support is available daily from 8:00 AM to 9:00 PM.

  • High-speed Wi-Fi is free for all guests. The network name (SSID) and password can be found posted on the entrance door as well as inside each individual bay.